Last updated: 1 September 2026
This policy explains what personal information TraveloEasy ("we", "us") collects when you use this website or book through us, why we collect it, and the choices you have. It applies to travellers, enquirers and visitors.
1. Information we collect
Information you give us
- Traveller details — name, date of birth, nationality, passport or ID number, and any assistance or meal requirements you tell us about.
- Contact details — email address, phone number and country of residence.
- Booking details — routes, dates, cabin, seat and baggage selections, and correspondence with our agents.
- Payment details — processed by our payment provider. We receive a confirmation and the last four digits of the card only; we never store your full card number.
Information collected automatically
- Device and browser type, screen size, and pages viewed.
- IP address and approximate location derived from it.
- Searches you run on the site, so we can restore them and improve results.
2. Why we use it
| Purpose | Legal basis |
|---|---|
| Issuing and servicing your ticket | Performance of a contract |
| Sharing details with the operating airline and, where required, border authorities | Contract and legal obligation |
| Fraud prevention and payment security | Legitimate interests |
| Improving the website and search results | Legitimate interests |
| Sending deal alerts and marketing | Consent — withdrawable at any time |
3. Who we share it with
We share only what is needed to deliver your booking: the operating airline and any code-share partners, the global distribution system used to issue the ticket, our payment processor, and government agencies where a destination legally requires advance passenger information. We use service providers for hosting, email delivery and analytics, bound by contract to process data only on our instructions. We do not sell your personal information.
4. International transfers
Air travel is international by nature, so your details may be transferred to airlines and authorities outside your country of residence, including countries whose data protection laws differ from your own. Where required we use standard contractual clauses or an equivalent safeguard.
5. How long we keep it
Booking and financial records are kept for seven years to meet tax and accounting obligations. Enquiries that do not become bookings are deleted after 24 months. Marketing contact details are kept until you unsubscribe.
6. Your rights
Depending on where you live, you may have the right to access a copy of your data, correct inaccuracies, delete data we no longer need, restrict or object to certain processing, receive your data in a portable format, and withdraw consent for marketing. To exercise any of these, email privacy@traveloeasy.com. We respond within 30 days and will not charge you for a reasonable request. You may also complain to your local data protection authority.
7. Cookies
We use strictly necessary cookies to keep your search and booking session working, and analytics cookies to understand which pages are useful. You can block cookies in your browser settings; strictly necessary cookies cannot be turned off without breaking the booking flow.
8. Security
Traffic to this site is encrypted in transit. Access to booking records is restricted to staff who need it, and payment card data is handled entirely by a PCI-DSS compliant provider. No system is perfectly secure, so please tell us immediately if you believe your account or booking has been compromised.
9. Children
This site is not directed at children under 13. We collect a child's details only from the adult making the booking, and only as needed to issue their ticket.
10. Changes and contact
We will post any material change to this policy on this page and update the date above. Questions go to privacy@traveloeasy.com or the postal address in the footer.